Importance of on-going support for eCommerce stores

Envisage this; you decide to set up an online store and for the first few months business is booming, every day you are processing orders and stock is flying off the shelves. Then disaster strikes and your eCommerce store stops processing orders and your site stops working properly. Potential and loyal customers walk and there is a dramatic decrease in your income.

We understand that online stores are much more involved than stand alone, brochure websites and require the experience and skills of a truly professional technical team, to ensure the design and functionality is correct. We ensure that your site is supported by a comprehensive, enterprise-level IT infrastructure, as well as a priority ticketing support system and account manager should you require assistance.

Magento: A Leading eCommerce Website Builder

With Magento, managing your online store can be a stress-free and rewarding experience, as you are able to create easy-to-use shop management systems and fully functioning, transactional websites.

Magento is the fastest growing open-source eCommerce platform, with hundreds of thousands of users including Harvey Nichols and Samsung. As a result of their growth, Magento have become one of the most well recognised brands within the eCommerce industry and have secured a large community following. With numerous features including analytics, reporting, layered navigation and product configurations, Magento offers its users unprecedented control over their online store. Designed to allow merchants to create a totally unique site that is tailored specifically to suit their business, Magento allows its users to control the overall look of the site as well as the content and function of their store.

Benefits of Magento include

Easy integration with third-party sites - Magento can be easily integrated with many major third-party sites such as Google. Similarly, Magento is also supported by some of the most popular payment gateways such as PayPal as well as major shipping companies including UPS and FedEx.

Specialist tools and features - As Magento is a particularly feature-rich ecommerce platform, it has many specialised tools and features which are often absent in alternative programs. Magento recognises a range of international currencies as well as allowing visitors to review products and create a wish list.

Multi-store capabilities - Where the majority of online eCommerce platforms only allow a site to have a single online store, Magento allows a company to run multiple stores from the same backend interface. Furthermore, Magento also allows all of these stores to me managed on the same admin panel, therefore, making the eCommerce platform more user friendly.

Customisation - Magento offers its users a high degree of customisation. This allows a store to develop their company branding and make their website appear more unique and, therefore, more memorable to potential customers.

Regular updates - As one of the newer eCommerce platforms, Magento has developed on the strengths and weaknesses of earlier alternatives in order to create a shopping cart platform that exceeds similar products. Similarly, being an open-source platform, Magento is constantly updated by a team of designers to ensure the program is constantly running smoothly, any problems are efficiently resolved and any user questions or queries are quickly answered.